Responsible Gambling at ReelsOn

Recognising Problem Gambling Behaviour

Chasing losses by increasing your stake to win back what you have already lost is one of the clearest warning signs, along with spending more time or money on the site than you had planned before you started. Other signs include gambling to relieve stress or low mood rather than for entertainment, hiding the amount of time or money spent from family members, and borrowing money to fund deposits. If any of this sounds familiar, the tools described below and the services in the help block are there to be used before the pattern gets harder to change.

Entertainment, Not Income, and Who Can Play

Treat ReelsOn as a form of entertainment with a cost attached, not as a way to make money, and decide on a budget before you deposit rather than after. Setting that budget around money you can afford to lose entirely, separate from bills, rent or savings, keeps a session from turning into a financial problem. Registration is restricted to players aged 18 and over across every Australian state and territory, with no exceptions. If you share a device with a minor, use the parental control software built into your operating system or router to block gambling sites at the device level, since our own age check only applies at the point of registration and cannot supervise who is using the device afterward.

Setting Limits on Your Own Account

Your account includes a deposit limit, a wager limit, a loss limit, a cooling-off period and full self-exclusion, all set from the account security menu. A deposit, wager or loss limit takes effect immediately once you save it, so a tighter limit applies to your very next transaction. Loosening or removing an existing limit is not immediate. It only takes effect after a cooling-off period has passed, which gives you a buffer between deciding to raise a limit and it actually applying. Self-exclusion locks the account entirely for the period you choose and cannot be reversed early by contacting support, by design.

Independent Support Services

BetStop is the National Self-Exclusion Register run by the Australian Government, and it covers licensed Australian wagering operators rather than offshore casinos like ours, so registering with it will not close your ReelsOn account on its own. For that, use the self-exclusion tool described above. For free and confidential support, Gambling Help Online is available around the clock on 1800 858 858. Lifeline provides 24 hour crisis support on 13 11 14 if gambling has affected your wellbeing more broadly. BetStop remains a useful national resource even though it does not cover this site directly. Peer support is available through Gamblers Anonymous Australia.