How ReelsOn Handles Your Data

Who Controls Your Data

Novatrix SRL, incorporated in Costa Rica and holding E-gaming Licence No. 0000002 from the Tobique Gaming Commission, is the controller of the personal data you provide when you open a ReelsOn account. Our registered address is Cartago, County 07 of Oreamuno, Potrero Cerrado, North Side of Manuel Avila Camacho School, Costa Rica. Any request relating to your personal data should be sent to the contact address at the end of this page rather than to general support, so it reaches the team responsible for data handling.

Keeping Your Data and What Happens When You Close Your Account

We keep account records, transaction history and verification documents for as long as your account remains open, and for a period afterward to meet financial record keeping obligations tied to anti-money laundering checks. Closing your account does not delete this history immediately. Instead, records are retained for the period required under those obligations before being scheduled for deletion. You may ask us at any time what data we still hold following closure. Separately, you have the right to access the personal data we hold about you, to have inaccurate data corrected, to request deletion once retention obligations have lapsed, to restrict certain processing, to object to processing carried out for direct marketing, and to receive your data in a portable format on request. We respond to these requests once we have verified that they come from the account holder.

Why We Collect It and What We Collect

We process your data to run your account, settle bets, process payments and meet the licence conditions attached to our operation under the Tobique Gaming Commission, including affordability and anti-money laundering checks. Registration data covers your name, email, date of birth, mobile number and residential address. Payment data covers the card, e-wallet, bank transfer or cryptocurrency details used for deposits and withdrawals through Visa, Mastercard, Neosurf, Skrill, MiFinity, MuchBetter, Revolut, Apple Pay, Google Pay, and networks including Bitcoin, Ethereum, USDT, USDC and BNB. Verification data covers the driver’s licence, passport, Medicare card or proof of address you submit for KYC. Technical data covers device type, IP address, browser and session logs generated as you use the site or app. Because our servers and payment processors are not located in Australia, your data is transferred outside your home jurisdiction as a normal part of running the account, protected by the same encryption used for the cashier itself.

Cookies on the Site

We use strictly necessary cookies to keep you logged in and to remember your cashier session, and analytics cookies to understand which pages and games are used most. Strictly necessary cookies cannot be disabled without breaking core site functions such as staying signed in. Analytics cookies can be declined through the cookie banner shown on your first visit, or cleared later through your browser settings without affecting your ability to play.

Complaints About How We Handle Your Data

If you believe we have mishandled your personal data, you can raise the matter with us directly through [email protected] in the first instance. Where a complaint is not resolved to your satisfaction, you may escalate it to EGIS, the independent dispute resolution body operating under our Tobique Gaming Commission licence, which can review data handling complaints alongside gambling-related disputes.

Payment data is shared with the payment providers processing a given transaction, including Skrill, MiFinity, MuchBetter, Revolut and the banking partners behind Visa and Mastercard transactions. Verification documents are shared with the KYC service used to confirm identity and address before a withdrawal is released. Gameplay data, limited to what is needed for fair-play auditing, is shared with the game studios supplying a given title, among them Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Big Time Gaming and Play’n GO. We do not sell personal data to third parties for marketing purposes.

Requesting Your Data

For access, correction, deletion, restriction, objection or portability requests, write to [email protected] with the email address registered to your account. We may ask you to verify your identity with the same KYC documents used for withdrawals before actioning the request, to prevent someone else from accessing your account data by impersonating you.