Login to ReelsOn

How to Log In Step by Step

Signing in to ReelsOn is the same process whether you are at a desktop or on a phone, and it takes well under a minute for returning players.

PC Browser

Open reelson.io in your browser, click the sign-in button in the top-right corner, enter the email address you used when registering, type your password, and press the login button. If you chose AUD as your account currency during registration, your balance will display in dollars immediately on the lobby screen.

Mobile Browser

On Android or iOS, open your preferred browser (Chrome and Safari both work reliably), navigate to reelson.io, and tap the sign-in icon. The page scales to your screen automatically. Entering credentials works the same way as on desktop, and you can also save the site to your home screen for quicker access in future sessions.

App

On Android, open the ReelsOn APK app downloaded directly from the site. On iOS, launch the PWA shortcut from your home screen. In both cases, tap the login button at the top of the screen, enter your email and password, and you will land directly in the lobby. For details on downloading and installing the app, visit the ReelsOn app page.

Login Methods

ReelsOn uses email-and-password authentication for all account holders. When you registered, you provided an email address and set a password; those two pieces of information are what you use every time you sign in. There is no social media or single sign-on login at this stage. Two-factor authentication is available in account security settings and sends a one-time code to your registered email or phone, adding an extra barrier against unauthorised access. Biometric login (fingerprint or face recognition) is supported on devices where the mobile browser or the installed app inherits the device’s biometric unlock.

Account Security

ReelsOn secures every login session with SSL encryption at the transport layer, so your credentials travel in an encrypted form from your device to the server. The platform also runs AML checks and monitors login activity for unusual patterns. Players should enable two-factor authentication and set a unique password that is not reused elsewhere. If you ever suspect unauthorised access, change your password immediately via the account settings page, then contact support via live chat or [email protected] so the team can review recent account activity.

Can’t Log In? Solutions to Common Problems

Several issues can prevent a successful sign-in, and most have a straightforward fix.

A forgotten password is the most common cause. Use the Forgot Password link on the sign-in screen to receive a reset email. If the email does not arrive within five minutes, check your spam folder and confirm you are searching under the address you registered with.

An incorrect email address is a close second. If you registered with multiple email addresses across different services, try each of them. ReelsOn sends all account correspondence, including the original registration confirmation, to the address on file.

Accounts can be locked following a failed KYC process. If Novatrix SRL has contacted you about identity documents and 28 days have passed without a response, the account is frozen. The resolution is to contact support directly via live chat, available 24/7, or email [email protected].

Browser cache and cookie conflicts occasionally interfere with the login page loading correctly. Clearing your browser cache or trying a different browser resolves the issue in most cases.

If Neosurf or a bank transfer transaction is pending and you cannot access the cashier, log in first before raising a payment query. The support team, reachable by live chat at any AEST or AEDT hour, can check the transaction status while you are online.

Don’t Have an Account Yet?

ReelsOn accepts new registrations from Australian players aged 18 and over. The sign-up form asks for your full name, email address, date of birth, mobile number, and residential address, and lets you select AUD as your preferred account currency from the start. The process takes under two minutes, and your account is active as soon as you confirm the link sent to your email. Once registered, you can return to this page and sign in to claim your first-deposit welcome bonus.